Nadine Downie Posted January 13, 2022 Share Posted January 13, 2022 We were scheduled for NCL Getaway on 1/28/22. My mom's health and current covid issues required us to cancel our trip. We submitted an upgrade before omicron started getting bad. The upgrade we submitted was approved and they charged our card and refuse to reimburse, only give peace of mind credit. We plan on going later in the year. They refuse to give us back the upgrade amount and do not have a live number to call for support/special circumstances. I have emailed and also submitted ticket to guest relations (eta is 30 days). Needless to say, this will be our last norwegian cruise if they won't help us. Any suggestions on who we can contact? Thanks in advance. 1 1 1 Quote Link to comment Share on other sites More sharing options...
14Canadian Posted January 13, 2022 Share Posted January 13, 2022 Sorry to know about your case with NCL. It’s a very very bad business decision for NCL AND bad customer service. We have had to cancel our 2 sailings with NCL this January. Still have not received any settlement from NCL. We have sailed many times with the company But no more sailings with NCL. 3 Quote Link to comment Share on other sites More sharing options...
Alison Posted January 27, 2022 Share Posted January 27, 2022 If you cancelled under Pom you should be getting it all back as Future cruise credit. Are you not getting that? I still am very upset about that credit because there are a TON of restrictions on using it. See my post on it. 3 Quote Link to comment Share on other sites More sharing options...
LWT Posted July 11, 2022 Share Posted July 11, 2022 I can't even find a place to do nor have I been offered a chance to bid. Worse site I have ever dealt with of all cruise lines. This is my second cruise with NCL and maybe my last. 3 Quote Link to comment Share on other sites More sharing options...
LauraRN Posted July 26, 2022 Share Posted July 26, 2022 On 7/11/2022 at 2:41 PM, LWT said: I can't even find a place to do nor have I been offered a chance to bid. Worse site I have ever dealt with of all cruise lines. This is my second cruise with NCL and maybe my last. Not everyone gets upgrade opportunities. It depends on room availability, among other things. If you're "in the group" ( not sure how they decide who receives the offers) you receive an email inviting you to bid. I have taken many cruises with NCL and am pretty high up in the loyalty program. I have received offers, but have never bid in NCL. I have booked inside, Oceanview, balcony, and club balcony. I book based on my finances, and sometimes the itinerary. For our long and b2b2b cruises, it's frequently inside, or I wouldn't be able to go. I have received upgrade offers, but choose to stay put, because I choose my stateroom carefully. I'd rather have an inside room under the hair salon than a balcony under the buffet (or worse- fitness center) I'm just darn happy to be cruising, and NCL is my happy place. 2 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted July 26, 2022 Share Posted July 26, 2022 I'd do the same. I carefully choose my cabin, inside cabin is fine with me. I always choose the middle, away from the elevators, and not directly below any public spaces. I would take the upgrade if I know where they will be placing me. Quote Link to comment Share on other sites More sharing options...
Richie Posted September 11, 2022 Share Posted September 11, 2022 We have had great success using the bidding program.. we ended up with an inside family cabin, that was like an apartment- 2 bedrooms, 2 bathrooms, one with a tub as well as a living room, 3 tv’s all with movie channels for the grand total of $300.. if you have an inside cabin, you can only bid within your grade, that is to say that you can’t bid on a balcony… it’s worth a shot 2 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted September 11, 2022 Share Posted September 11, 2022 I have never tried the bidding program. Thank you for sharing. I will give it a shot next time, I might be lucky too. Quote Link to comment Share on other sites More sharing options...
rek Posted February 4, 2023 Share Posted February 4, 2023 Just stop the payment. They charged for services not rendered. Any credit card will stop this payment. 1 Quote Link to comment Share on other sites More sharing options...
3Sisters Posted February 6, 2023 Share Posted February 6, 2023 @rek That's a good tip. Have you had any issues with Norwegian Cruise Line's bidding system in the past? Usually Norwegian Cruise Line's bidding program can be very lucrative and secure. @Nadine Downie Were you able to resolve this issue? I'd imagine the cruise line has resolved the issue by now. Were you properly compensated and refunded for the mishappening? Your cruise took place very close to this occurrence. https://www.cruisehive.com/norwegian-cruise-line-cancels-cruise-last-minute-due-to-covid-related-circumstances/63189 Quote Link to comment Share on other sites More sharing options...
Cruising Caribbean Posted February 14, 2023 Share Posted February 14, 2023 @Nadine Downie Do you have any updates on this? Quote Link to comment Share on other sites More sharing options...
Bobh002 Posted May 4, 2023 Share Posted May 4, 2023 On 1/13/2022 at 3:09 PM, 14Canadian said: Sorry to know about your case with NCL. It’s a very very bad business decision for NCL AND bad customer service. We have had to cancel our 2 sailings with NCL this January. Still have not received any settlement from NCL. We have sailed many times with the company But no more sailings with NCL. Did you not have travel Insurance? I cancelled 3 cruises in the last 3 years close to last minute and was re-imbursed 100% within 2 weeks. Allianz travel insurance. 1 Quote Link to comment Share on other sites More sharing options...
3Sisters Posted May 4, 2023 Share Posted May 4, 2023 @Bobh002 That's awesome! Is that an alternate, outside insurance company, or is Allianz travel insurance the primary company recommended for travel insurance for NCL? Do you remember how much additional you paid? I recommend every cruise guest spend the extra money to ensure their itinerary is wholly taken care of. Lately, I'm seeing more and more itinerary changes and cancellations with all cruise lines. I think it has something to do with the recovery of money post-shutdown, such as cutbacks, and becoming more sustainable/environmentally friendly. Quote Link to comment Share on other sites More sharing options...
Clive73 Posted May 27, 2023 Share Posted May 27, 2023 On 9/11/2022 at 2:23 AM, Richie said: We have had great success using the bidding program.. we ended up with an inside family cabin, that was like an apartment- 2 bedrooms, 2 bathrooms, one with a tub as well as a living room, 3 tv’s all with movie channels for the grand total of $300.. if you have an inside cabin, you can only bid within your grade, that is to say that you can’t bid on a balcony… it’s worth a shot That's not true. We always book I side and bid on balcony and have been successful on the last 4. 2 Quote Link to comment Share on other sites More sharing options...
Kendall James-Vargas Posted May 29, 2023 Share Posted May 29, 2023 @Clive73 I haven't experienced Norwegian Cruise Line's bidding program before, but I'm curious how often/common it is to have the bidding option. Now that the cruise line is sailing at such a full capacity, I bet it's less common nowadays to receive notifications to bid on an alternate stateroom option. Does NCL's bidding program come out to be pretty well-priced? How early in advance do you typically receive the bidding email notification? Quote Link to comment Share on other sites More sharing options...
PaulB Posted June 14, 2023 Share Posted June 14, 2023 First tip I think is to always always have travel insurance first and foremost. The bidding programme does sound like something I would up for doing, however if there is a chance it won't favour you, would it be worth doing for a chance to spoil your holidays. Quote Link to comment Share on other sites More sharing options...
Cruising Caribbean Posted June 14, 2023 Share Posted June 14, 2023 Yes, travel insurance is very important! This will ensure that you don't get downgraded in any manner. You have to pay more for the bidding program anyways to get another room type. Sometimes it's just best to stick with your initial booking type! Quote Link to comment Share on other sites More sharing options...
JRP Posted July 10 Share Posted July 10 Have you ever read a travel insurance certificate? Typically 30 or more pages long all regarding how they can avoid paying claims. Also check into the underwriting company and see how there rating is. Between the two it should scare you away from insurance. I believe it was the preferred company pushed by NCL sister line Oceania that the Dental coverage only covers healthy.teeth. If it has an inlay, a crown, or periodontal disease, anything more than a regular filling it is not covered. My homeowners insurance has fewer weasel words. RUN. 1 Quote Link to comment Share on other sites More sharing options...
Cruising Caribbean Posted July 15 Share Posted July 15 @JRP I really value this. It's true that the fine print matters and sometimes the wording is deceiving. Have you ever been denied a travel insurance claim? I recently benefited from an airline claim and I was actually impressed. I never even thought about the dental insurance claims. That's crazy that not all dental work is covered though. I'm assuming you have had issues with a travel insurance claim in the past. Quote Link to comment Share on other sites More sharing options...
thorpemarlene Posted August 11 Share Posted August 11 I have cruised a bit with Norwegian and have been "invited" to update rooms. To me the issue is you have no idea if you win the bid where you might be. We don't want to pay extra and end up beside an elevator or over the nightclub. If just seems to me that if there was a way to list each available room with the bid process next to it it would be better. You have to know that the rooms still left now are generally the least desirable ones. 1 Quote Link to comment Share on other sites More sharing options...
Cruising Caribbean Posted August 13 Share Posted August 13 @thorpemarlene That's fair to say. If you have certain stateroom preferences, it's better not to use the room upgrade bidding system. Sometimes those are the only upgrade options available too! I would say it's a catch 22. You could potentially score a good deal, but it's likely the leftovers non one wants. Typically, the prices aren't very great. If I want a certain stateroom type, I make sure it make that happen before I work. The recommended bids don't really end up saving you much money either way. 1 Quote Link to comment Share on other sites More sharing options...
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