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Posted

We were scheduled for NCL Getaway on 1/28/22. My mom's health and current covid issues required us to cancel our trip. We submitted an upgrade before omicron started getting bad. The upgrade we submitted was approved and they charged our card and refuse to reimburse, only give peace of mind credit. We plan on going later in the year. They refuse to give us back the upgrade amount and do not have a live number to call for support/special circumstances. I have emailed and also submitted ticket to guest relations (eta is 30 days). Needless to say, this will be our last norwegian cruise if they won't help us. Any suggestions on who we can contact?

 

Thanks in advance.

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Posted

Sorry to know about your case with NCL. It’s a very very bad business decision for NCL AND bad customer service.

We have had to cancel our 2 sailings with NCL this January. Still have not received any settlement from NCL. We have sailed many times with the company 

But no more sailings with NCL.

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  • 2 weeks later...
Posted

If you cancelled under Pom you should be getting it all back as Future cruise credit.  Are you not getting that?  I still am very upset about that credit because there are a TON of restrictions on using it.  See my post on it.

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  • 5 months later...
Posted

I can't even find a place to do nor have I been offered a chance to bid. Worse site I have ever dealt with of all cruise lines. This is my 

second cruise with NCL and maybe my last.

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  • 2 weeks later...
Posted
On 7/11/2022 at 2:41 PM, LWT said:

I can't even find a place to do nor have I been offered a chance to bid. Worse site I have ever dealt with of all cruise lines. This is my 

second cruise with NCL and maybe my last.

Not everyone gets upgrade opportunities.  It depends on room availability, among other things.  If you're "in the group" ( not sure how they decide who receives the offers) you receive an email inviting you to bid.   I have taken many cruises with NCL and am pretty high up in the loyalty program.  I have received offers, but have never bid in NCL. 

I have booked inside, Oceanview, balcony, and club balcony. I book based on my finances, and sometimes the itinerary. For our long and b2b2b cruises, it's frequently inside, or I wouldn't be able to go.  I have received upgrade offers, but choose to stay put, because I choose my stateroom carefully.  I'd rather have an inside room under the hair salon than a balcony under the buffet (or worse- fitness center) I'm just darn happy to be cruising, and NCL is my happy place.

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Posted

I'd do the same.  I carefully choose my cabin, inside cabin is fine with me.  I always choose the middle, away from the elevators, and not directly below any public spaces.  I would take the upgrade if I know where they will be placing me.

  • 1 month later...
Posted

We have had great success using the bidding program.. we ended up with an inside family cabin, that was like an apartment- 2 bedrooms, 2 bathrooms, one with a tub as well as a living room, 3 tv’s all with movie channels for the grand total of $300..  if you have an inside cabin, you can only bid within your grade, that is to say that you can’t bid on a balcony… it’s worth a shot

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  • 4 months later...
Posted

@rek  That's a good tip. Have you had any issues with Norwegian Cruise Line's bidding system in the past? Usually Norwegian Cruise Line's bidding program can be very lucrative and secure. 

@Nadine Downie Were you able to resolve this issue? I'd imagine the cruise line has resolved the issue by now. Were you properly compensated and refunded for the mishappening? Your cruise took place very close to this occurrence. https://www.cruisehive.com/norwegian-cruise-line-cancels-cruise-last-minute-due-to-covid-related-circumstances/63189 

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  • 2 months later...
Posted
On 1/13/2022 at 3:09 PM, 14Canadian said:

Sorry to know about your case with NCL. It’s a very very bad business decision for NCL AND bad customer service.

We have had to cancel our 2 sailings with NCL this January. Still have not received any settlement from NCL. We have sailed many times with the company 

But no more sailings with NCL.

Did you not have travel Insurance? I cancelled 3 cruises in the last 3 years close to last minute and was re-imbursed 100% within 2 weeks. Allianz travel insurance.

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Posted

@Bobh002 That's awesome! Is that an alternate, outside insurance company, or is Allianz travel insurance the primary company recommended for travel insurance for NCL? Do you remember how much additional you paid? I recommend every cruise guest spend the extra money to ensure their itinerary is wholly taken care of. Lately, I'm seeing more and more itinerary changes and cancellations with all cruise lines. I think it has something to do with the recovery of money post-shutdown, such as cutbacks, and becoming more sustainable/environmentally friendly.

  • 4 weeks later...
Posted
On 9/11/2022 at 2:23 AM, Richie said:

We have had great success using the bidding program.. we ended up with an inside family cabin, that was like an apartment- 2 bedrooms, 2 bathrooms, one with a tub as well as a living room, 3 tv’s all with movie channels for the grand total of $300..  if you have an inside cabin, you can only bid within your grade, that is to say that you can’t bid on a balcony… it’s worth a shot

That's not true. We always book I side and bid on balcony and have been successful on the last 4.

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Posted

@Clive73 I haven't experienced Norwegian Cruise Line's bidding program before, but I'm curious how often/common it is to have the bidding option. Now that the cruise line is sailing at such a full capacity, I bet it's less common nowadays to receive notifications to bid on an alternate stateroom option. Does NCL's bidding program come out to be pretty well-priced? How early in advance do you typically receive the bidding email notification?

  • 3 weeks later...
Posted

First tip I think is to always always have travel insurance first and foremost. The bidding programme does sound like something I would up for doing, however if there is a chance it won't favour you, would it be worth doing for a chance to spoil your holidays.

Posted

Yes, travel insurance is very important! This will ensure that you don't get downgraded in any manner. You have to pay more for the bidding program anyways to get another room type. Sometimes it's just best to stick with your initial booking type! 

  • 1 year later...
Posted

Have you ever read a travel insurance certificate? Typically 30 or more pages long all regarding how they can avoid paying claims. Also check into the underwriting company and see how there rating is. Between the two it should scare you away from insurance. I believe it was the preferred company pushed by NCL sister line Oceania that the Dental coverage only covers healthy.teeth. If it has an inlay, a  crown, or periodontal disease, anything more than a regular filling it is not covered. My homeowners insurance has fewer weasel words. RUN.

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Posted

@JRP I really value this. It's true that the fine print matters and sometimes the wording is deceiving. Have you ever been denied a travel insurance claim? I recently benefited from an airline claim and I was actually impressed. I never even thought about the dental insurance claims. That's crazy that not all dental work is covered though. I'm assuming you have had issues with a travel insurance claim in the past. 

  • 4 weeks later...
Posted

I have cruised a bit with Norwegian and have been "invited" to update rooms. To me the issue is you have no idea if you win the bid where you might be. We don't want to pay extra and end up beside an elevator or over the nightclub.  If just seems to me that if there was a way to list each available room with the bid process next to it it would be better. You have to know that the rooms still left now are generally the least desirable ones. 

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Posted

@thorpemarlene That's fair to say. If you have certain stateroom preferences, it's better not to use the room upgrade bidding system. Sometimes those are the only upgrade options available too! I would say it's a catch 22. You could potentially score a good deal, but it's likely the leftovers non one wants. Typically, the prices aren't very great. If I want a certain stateroom type, I make sure it make that happen before I work. The recommended bids don't really end up saving you much money either way.

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  • 1 month later...
Posted (edited)

@thorpemarlene Picking your stateroom location is really important, more than you think. If you are near public spaces it's likely you will hear many guests walking past. I prefer not to use those room upgrade services, but sometimes it's fun to play. You have to make sure you would be comfortable with any option assigned to you after the fact.

Edited by Kendall James-Vargas
  • 3 weeks later...
Posted

@JRP It's really important to read over these details! So many guests pay for traveler's insurance without actually knowing the rules of coverage. I don't recommend that anyone purchases extra coverage blindly. Some of those additional insurance coverages aren't cheap either!

Posted

The only time my wife and I have gotten sick on a cruise was an upset stomach from drinking tap water in our hotel room in Athens, Greece. 

Neither of us have been to the Medical Station on a cruise ship.  On a cruise this past spring a couple we had met both came down with light cases of COVID.  They were quarantined for several days until they tested negative.  The ship's medical personnel gave them some medication for COVID.  The man later told me that he had to write a check to pay for the treatment and the drugs.  Once he got home, he had to submit a claim to his travel insurance company for reimbursement.  He was doubtful that the travel insurance would pay the entire claim as it was more than he expected.

The lessons learned are:  Purchase travel insurance for a cruise as you never know what may happen.  Get vaccinated for the latest COVID and Flu strains before a cruise.  Drink only bottled water when visiting a port.  Wash your hands often.  

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Posted

@RichardSchwake Tap water is a big no! You should never drink tap water in a foreign country! That had to have been awful. These are all good traveler tips! Be cautious and careful, avoiding as many germs as possible. Clearly the traveler's insurance really worked out for you here. It's very important to take preventative measures when possible. You never know what could take place! 

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