Kendall James-Vargas Posted January 3, 2023 Share Posted January 3, 2023 I am reading several posts about NCL disappointing loyal cruise guests because of their lacking customer service. For those of you who have experienced this, do you feel this is a recent post-pandemic issue that the cruise line is facing? How do you think the cruise line could resolve this issue? Quote Link to comment Share on other sites More sharing options...
Kendall James-Vargas Posted January 3, 2023 Author Share Posted January 3, 2023 @Sally Collura @bombarc Quote Link to comment Share on other sites More sharing options...
Kendall James-Vargas Posted January 3, 2023 Author Share Posted January 3, 2023 @DJS @Big Rob Quote Link to comment Share on other sites More sharing options...
3Sisters Posted January 4, 2023 Share Posted January 4, 2023 @Kendall James-Vargas I have noticed the same trend. The cruise line is making price increases and staffing cutbacks on top of this. I think loyal customers have already began looking elsewhere for better customer service and consistency. Quote Link to comment Share on other sites More sharing options...
Kendall James-Vargas Posted January 5, 2023 Author Share Posted January 5, 2023 @3Sisters That's such a shame. Quote Link to comment Share on other sites More sharing options...
PaulB Posted January 6, 2023 Share Posted January 6, 2023 It seems to be the norm now with businesses. So much cutbacks, that it affects the whole quality of what we expect Quote Link to comment Share on other sites More sharing options...
3Sisters Posted January 6, 2023 Share Posted January 6, 2023 @PaulB You are right. I think customer service is lacking in several industries! For instance, the supermarkets nearby are having trouble getting the stores staffed and are usually understaffed on the daily. It's a shame because the employees that do show up are running around frantically trying to compensate and make up for the shortage. Quote Link to comment Share on other sites More sharing options...
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