Disappointed ☹️

[Cruise January]

Our cruise was totally a mess. All passengers were vaccined and were tested before they even went out then we were denied access to four of the ports that we wanted to go to and at them ports we would have been there for the whole day we ended up going to two ports from 6:00 in the morning till noon who gets to do any excursions and what a disappointment to sit on the ship the The entertainment was the absolute worst and I understand that with covid but we were trapped on that ship and not able to go to the islands were supposed to and they had nothing else to do they were confused they shut down a dining room there was only two. People that were cruel members must have gotten covid and so we were denied at St John's St Lucia same kits San Juan and the only ones that we got to go to were Saint Martin's and totola and that was for a very short time I paid all kinds of poor taxes to go to all these islands that we hadn't visited and received $10 back credit for the inconvenience of not going to the correct islands. Are you kidding when we tried to talk to somebody at the front desk service desk they say they can do anything and that they give you a case number and you have to get a hold of Norwegian it is plain awful that they don't try to accommodate their passengers that paid a lot of money to go on this cruise. Our time on seeing Islands and getting off the boat was at least 40 hours knocked down to like 12 hours that we were able to get off that chip and if you didn't have an excursion you couldn't even get off the ship then. So some poor people that didn't have anything organized and were just going to look at in the town weren't even able to get off the ship. While we went on our excursion we're not able to stop at any shops and a place going the beach they forbid us when we went to Barbados we could swim out in the ocean but not touch any beach. I feel that Norwegian was not transparent tried to hide most everything and just the day of would give us oh we're not going to that island. So disappointed in Norwegian.

 

 

[Jim G]

Thanks for the review, it verifies my suspicions, my decision has been made.

[bombarc]

What a nightmare for you and the other passengers.  I have been watching this cruise and the current one that just sailed yesterday to see what happens.  I cannot beleive that th GEM would sail again (with the same itinerary) knowing that the same thing could happen again?  I am looking to book this cruise for next month but am wary after reading your post.  Are the decisions to not allow port calls made last minute and based on covid positive crew members?  I was on  NCL cruise in October to Bermuda and the crew was not allowed off of the ship at all - one crew member told me that he would not touch land for 6 months - he knew that when he signed on.  What a mess.

[JaxTulip]

Hubby and I canceled the Port Canaveral NCL Escape on 1/8 - the next two sailings were axed by NCL.  Things were starting to look a bit scary with CDC alarms.  Disappointed but a huge problem, we did get FULL credit (note credit) with the exception of the travel insurance.  I have heard not one single thing from any passengers on that sailing.  I do know that at least two ports were canceled - two early days spent in Dominican Republic, first at Puerto Plata and then La Romana.  We've now rescheduled out of Tampa on the Dawn with a totally different itinerary and all port calls we've been before but I just am tired of the cruise line holding onto MY MONEY (dating back to March '20 with 3 cancellations since then!!!).  Let's hope this new booking on 4/10 is a GO but we will very likely not sail again, probably ever.  We're seniors 70/75, live in FL, and the new adventures will be TRAINS in the Rockies and beaches along the GULF and east coast with our daughters and grands.  If any Escape passengers on that 1/8 sailing are reading this, send out a report!!!