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Cruise N C L $6500 mistake Nov 6 -14


Navy Retired
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Normally I would never complain public wise, but this is something cruise goers should know. 43 days prior to the cruise below, NCL came back and shared this. They gave $150 credit to those who were hoping to go to Puerto Plata and Cozumel Mexico to sooth the 2 lost ports on a 14 day itinerary. After contacting NCL, they would not credit any cancellations nor would they help or assist in finding a solution to this bazaar change of schedule. The reason I booked the itinerary on the left was because of the vast array of ports on the schedule. NCL knew that by eliminating 2 of the ports for the Breakaway ship they claim maintenance on, that they could probably save thousands on port fees and lost onboard revenue, but also save costs on the fuel it would take to move this mighty ship through the waters to meet such a schedule. 

 

The result...the traveler has no choice but to like it or lump it. No refunds at this point. No switching because of NCL's last minute CHANGE. What do you all think? Would you ride on NCL again after this?

Thanks for reading this. :)

 

 

Dear Valued Guests and Travel Partners,

On behalf of Norwegian Cruise Line (NCL), we thank you for your loyalty and for making us your vacation of choice.

We have important information regarding Norwegian Breakaway's sailing on November 6, 2022. We ask Travel Partners to share this information with impacted guests.

We are committed to delivering exceptional vacation experiences around the world. As such, it is always our intention to maintain original itineraries. However, at times, unforeseen circumstances require us to make modifications. As a result of required maintenance, Norwegian Breakaway will observe reduced speeds. While this issue does not affect the safety of the ship, it has impacted the itinerary as follows:
 

 

Original
Day Destination Arrive Depart  
Sun NEW YORK CITY, NY   4:00 pm  
Mon AT SEA      
Tue AT SEA      
Wed PUERTO PLATA, DOMINICAN REPUBLIC 10:00 am 6:00 pm  
Thu AT SEA      
Fri WILLEMSTAD, CURACAO, NETHERLAND ANTILLES 8:00 am 6:00 pm  
Sat ORANJESTAD, ARUBA, NETHERLAND ANTILLES 8:00 am 6:00 pm  
Sun AT SEA      
Mon COLON, PANAMA 7:00 am 8:00 pm  
Tue PUERTO LIMON, COSTA RICA 8:00 am 6:00 pm  
Wed AT SEA      
Thu GEORGE TOWN, CAYMAN ISLANDS 7:00 am 4:00 pm  
Fri COZUMEL, MEXICO 10:00 am 8:00 pm  
Sat AT SEA      
Sun NEW ORLEANS, LA 7:00 am    
Revised
Day Destination Arrive Depart  
Sun NEW YORK CITY, NY   4:00 pm  
Mon AT SEA      
Tue AT SEA      
Wed AT SEA      
Thu AT SEA      
Fri WILLEMSTAD, CURACAO, NETHERLAND ANTILLES 8:00 am 6:00 pm  
Sat ORANJESTAD, ARUBA, NETHERLAND ANTILLES 8:00 am 6:00 pm  
Sun AT SEA      
Mon COLON, PANAMA 7:00 am 8:00 pm  
Tue PUERTO LIMON, COSTA RICA 8:30 am 6:00 pm  
Wed AT SEA      
Thu GEORGE TOWN, CAYMAN ISLANDS 7:00 am 4:00 pm  
Fri AT SEA      
Sat AT SEA      
Sun NEW ORLEANS, LA 7:00 am    
 
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The same thing happened to us- booked for Bermuda, changed to Newport, RI, Portland, ME and St John, NB. NCL gave us 10 hour notice! Luckily we were still home and could repack with warmer clothes. Then spent 2 hours online to be able to enter Canada just to find out most everything is closed on Sunday.

As a fellow Navy vet, I can tell you the food we were served was so bad (gray beef) that if this was a Navy ship, the cook wouldn’t have dared to go on deck at night.

I will never make this mistake again!

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i am also on this cruise and i’m beyond furious!!!! first 5 days at sea is way too much and how can they eliminate Cozumel, which every ship to and from nola manages to stop at!! they could have at least added their own private island. we booked this cruise specifically for the itinerary, as the ship itself sucks big time!!!! 

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The cruise contract that we all accept allows the cruise line the flexibility to change the itinerary as they deem necessary.  I experienced a cruise where the entire itinerary was changed from the Eastern Caribbean to the Western Caribbean.  Be "furious" if you like, but it won't change the facts or terms that you agreed to accept.

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The change in itinerary is actually common, especially during hurricane season.  This is necessary to ensure the safety of everyone on the ship and the people living at the ports of call.  Not to mention they have to make sure that their ship is safe from unnecessary damage.

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