Chelle Posted May 26 Share Posted May 26 Had the worst experience on the Norwegian Encore and the only answer we get from them is too bad. My mother-in-law spent her entire life savings to take her only son and his spouse and a couple family members on a vacation. We have only been on 1 other vacation 13 years ago. They gave away her disability assessable room and left her unable to use the balcony and her bathroom. They told her to travel down 2 deck floors whenever she needed to go to the bathroom. Absolutely Unacceptable! We spent the first 4 days in our room,after canceling our excursions, trying to figure out how to build her a ramp or find a hospital commode chair in any of the upcoming ports, at our expense. We didn't even have our room cleaned in that time. My husband had to walk more than a mile, each way, from the boat into Skagway to pick up a commode chair from a wonderful doctor's office. On day 5 they told us that they had an empty assessable room from someone who never made the boat, five floors down. Unacceptable! They didn't know how to deal with food allergies properly and they kept taking away food I could eat and almost killed me once with something I definitely couldn't eat. They lied about what needed to be declared on the customs form and had us escorted off the boat to the customs agents and questioned, embarrassing and anxiety inducing. Horrible experience all around and Norwegian doesn't care. I will never stop talking about the WORST CRUISE LINE EVER!!! 2 Quote Link to comment Share on other sites More sharing options...
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