We just got back from the Alaska cruise on NCL Bliss. What a horrible guest service and security departments they have. We are both on the Sapphire Latitude level so you can see we’ve been loyal up to point. We paid for our son to join us as he hadn’t been able to afford a vacation. During the cruise his cabin toilet became plugged up so naturally he reported it. Soon thereafter a Security Officer shows up and point blank asks him “what was in the plastic bag that plugged up the toilet “. Mind you his toilet system is connected to 50 other cabins. The officer was aggressive and insinuated that there was an illegal substance. My son and girlfriend both vehemently denied this insinuation. Guest Service was not sympathetic to to this issue! Finally after both my wife and I intervening did they indicate they would consider the matter. What did NCL do? Give them a cheap bottle of wine. Our son will NEVER sail with NCL and neither will we. Our son is telling everyone what a rotten cruise line they are. Yes NCL does not care!!!
