Mrs Kathryn Henley

[Penny henley]

We sailed on the MSC Sinfonia on 13/03/23 and sailed up the east coast of Africa to Venice. I describe this cruise as “A NIGHTMARE FROM  HELL FOR 28 DAYS” . I was sick from the third day with gastroenteritis that developed into a bacterial/parasitic  infection and the medical doctor on board was inexperienced and incompetent.  My husband got me antibiotics from a pharmacist in Seychelles who told him that he had 15 sick passengers visit him that morning and said there was something seriously wrong on this boat and was either from  a “serious water or food contamination”on board. There were lots of sick passengers, covid, flu, deaths every dreaded lurgy abounded. The  food was always cold or luke warm and although my husband pointed this out numerous times to the English head chef it made no difference. Everything was shocking on this boat the only plus factor were some of the staff. Our cabin steward and main dining waiter were fabulous but apart from that I warn future passengers that this was the worst time of my life. After 6 weeks and numerous blood tests and scans I am only now starting to get my health back. This boat has serious problems, cold and contaminated food, inadequate medical staff, blocked plumbing, guest services can’t rectify any query and all they are interested in is taking your money. BE WARNED. I am posting this as I have just seen another MSC boat failed its health check. One cannot even complain to MSC as they have no correct email address.

 

[3Sisters]

@Penny henley This is mortifying! I'm so ashamed you had to endure this sort of cruise experience. As a cruise lover and an MSC Cruises lover, I'm so disappointed that this epidemic occurred on what was supposed to be such a wonderful itinerary. I'm so thankful to hear that at least the crew was wonderful and kind throughout this 28-day cruise experience. I would say that the pharmacist is correct. There likely was either a food or water contamination issue, and now with MSC Seaside's horrid CDC health/sanitation report, this looks awful on the cruise line. You definitely need to find a way to express your concern to the cruise line and possibly even the CDC to ensure this issue is corrected immediately. This would be devastating to see happening over and over due to a lack of correction. This is certainly a sanitation issue that needs to be addressed immediately. 

[PaulB]

You never would have thought that you could get as bad as service as this on a cruise ship. It really is disappointing and frustrating after paying so much for the experience 

[3Sisters]

I feel so deeply for @Penny henley. When you spend so much time and energy into planning an unforgettable vacation for it to turn out this way. Sickness is one thing, but this is just such a severe circumstance that truly ruined your cruise experience. How are you recovering? Do you have any thoughts on how or what could have contaminated you with such an illness? 

[Kendall James-Vargas]

@Penny henley I'm so sad to read about this truly horrendous experience. The fact that so many others felt this way onboard definitely indicates there was a major health issue onboard that has hopefully been addressed and taken care of. I really hope the cruise line is receptive to the message you share with them. MSC Cruises needs to be proactive in providing good customer service to you and mending this flawed relationship due to this unforeseen circumstance. Keep me posted on any feedback you may receive from the cruise line.