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Canceled San Juan Port for Mardi Gras in JN 2023


Lillian Ortiz
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I'm very upset with change in our itinerary for Mardi Gras cruise set for Jan 21-28. 2023. The stop in San Juan has been removed due to ?protests against LUMA.

My 91 yr PR father thought he would be seeing PR for one more time since flying is difficult for him.  I'm heart broken about having to tell him of change.

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I think it is a good idea to change ships that will go to PR on January or February.  I see there are numerous options from Miami.  Have you tried calling your TA or Carnival?  You might still be able to save it.  Hoping for the best for you and your Dad.  For sure he misses his home country.

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While I understand their decision to remove San Juan due to fuel cost, I think it’s pretty mediocre & shows how much carnival doesn’t care about trying to provide better experiences & itineraries. It’s why Royal is kicking them in the teeth. While other ships do include San Juan during their sailings, not having the largest crown jewel of the fleet sail actual eastern caribbean itineraries is disappointing & frankly concerning. Branding 7night voyages as eastern caribbean sailings and then not even sailing further than DR really should be rebranded as northern caribbean or something similar.. especially during winter sailings where the Bahamas & other nearby ports can remain cooler if you aren’t sailing further East/west/south. Does anyone else feel this way? It’s why my family has started sailing Royal significantly more again.

Edited by Zac
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On 10/26/2022 at 1:30 PM, Feeling Duped and Cheated said:

They are just trying to maximize profits on a sold-out cruise. Their fuel costs will be reduced substantially by not going on to San Juan. 

 

5 hours ago, Zac said:

While I understand their decision to remove San Juan due to fuel cost, I think it’s pretty mediocre & shows how much carnival doesn’t care about trying to provide better experiences & itineraries. It’s why Royal is kicking them in the teeth. While other ships do include San Juan during their sailings, not having the largest crown jewel of the fleet sail actual eastern caribbean itineraries is disappointing & frankly concerning. Branding 7night voyages as eastern caribbean sailings and then not even sailing further than DR really should be rebranded as northern caribbean or something similar.. especially during winter sailings where the Bahamas & other nearby ports can remain cooler if you aren’t sailing further East/west/south. Does anyone else feel this way? It’s why my family has started sailing Royal significantly more again.

 

I don't really think fuel cost is the issue.  As the announcement said, it was due to "operational issues" which could be most anything.  As @DeanneB mentioned, there are many other Carnival cruises going to San Juan in the month of Jan, 2023 — a total of 6 itineraries covering 8 different departure dates based on a quick search I just did.  These include among others, both the Carnival Celebration (the brand new flag ship debuting in a couple of weeks) as well as the Mardi Gras.  Both are the XL class and LNG powered.  I'm thinking more to the point is port logistics being the cause of the re-shuffling.

As a side note, for the whole year of 2023, Carnival has 19 cruise itineraries that include San Juan covering 61 different departure dates.  And, again, these include both the Celebration and Mardi Gras.  So, I think saying that they don't do Eastern Caribbean sailings or include their flag ships is a real mischaracterization.  There's bound to be an option out there for you.

So, @Lillian Ortiz while change is indeed hard, it's part of cruising.  Rather than cursing the fact, contact your TA, or PVP at Carnival, or Carnival directly, and work to make the change happen for the best outcome.  Flexibility is key here.

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Feel for all...on a date not cancelled YET...chose date to meetup with 50+ HS class reunion activity...if expected to be cancelled I want out and awaiting info from PVP switch $ to another cruise get me to Old San Juan, w/wo reunion!  

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Seems we all bought in for this cruise and paid our fares in full - then they rearrange ports, start limiting times and amounts at which we can eat - perhaps their needs to be protections for passengers as Carnival is showing that their cruise contract protects them and provides zero protections to the consumer.  

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When I inquired about changing my Jan 21 sailing on Mardi gras to a different port , I called twice and two separate agents advised of this which is copied and posted from Carnival site, "

  1. Cruise Cancellation and Itinerary Change PolicyIf it is necessary to cancel any or multiple ports, we will do our best to find alternative destinations. However, if we are unsuccessful in doing so, there will be no compensation for missed ports..."
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@wmrad007 yes I can understand why you're upset and as a consumer you have the right to inform others if you are upset explaining your views ....as you have on here + also if you are unhappy with Carnival then just don't cruise with them again.

One thing I'd like to add ....Don't go on your cruise with negative thoughts and feeling annoyed. You just have to accept what has happened has happened and whilst on your cruise, be determined to enjoy every minute of your cruise, relax, have fun and enjoy the sun, keep a smile on your face and hopefully you'll feel a lot better 🥳 🥳 😎

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  • 3 weeks later...

I agree and with Lillian, I would be upset as well. We spend a lot of time and money planning and taking a cruise, what itinery's, ports of call, time of year. ect. We are not flexible.

San Juan is in my opinion one of the best ports of call in the Carribean. The port is right in the heart of Old San Juan, and you have lots of options to enjoy the city, the Forts, the towering cliffs overlooking the Forts, the pristine waves. We have done 2 cruise's to San Juan and that's the main reason we booked those cruises.  Now to side step to Nassau???? Boring, boring, boring. The cruise lines should at least inform with detals why they changed ports of call and should offer a refund or another cruise. 

We had a short 5 day cruise last year, and they changed our Itinery, from Grand Turk to Bimini. I did not care that much since it was our first cruse after Covid, where we had 6 cancelled cruises. Turns out Bimini is the worst port of call of anywhere we have been, every thing is an up charge and about the only thing there is boring beaches. Would never book a cruise with Bimini as a port again. By the way, our last cruise on Carnival Pride was understaffed, and the worst prepared food in the main dining area we have had on a Carnival ship.

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