Such Entitlement!!

[ombud]

I cannot believe that someone thought they were entitled to a full refund for a few hours of inconvenience.  According to the article they were given the room category they paid for after a few hours of being 'displaced' upon boarding. 300 OBC is more than adequate 

https://www.cruisehive.com/cruise-couple-receive-damaged-cabin-on-royal-caribbean-ship/115832

[FJB]

Some people!  That’s the world Walmart created by saying the customer is always right.  Don’t expect that in my retail store!  

[Cruising Caribbean]

@ombud I totally agree with you. That's a pretty good amount of OBC considering the relatively minimal time the guests were "displaced." Errors do occur. It doesn't matter if a computer or a human is a fault, error happens regardless. 

@FJB "The world Walmart created," that's so funny but true! Some people take advantage of companies and situations to gain something out of it. Things happen! I understand the guest's frustration, but at the same time, it's not such a huge deal.