P&O Cruises Guests Mistaken

[Cruising Caribbean]

More than 50 cruise guests were left in the dust in Auckland due to a communication error from P&O Cruises. Although this happened over a month ago, guests are still uneasy about what happened. I would be pretty furious. From my experience, cruise lines usually don't really help you with documentation info. I have always been directed to "check online." I believe these guests who were unable to board in New Zealand deserve a do-over. What do you think?

[LukeJ]

Yeah I can understand the anger and frustration. I know people say to double check things like this, and yes maybe in hindsight people should, however saying that if a reliable company tell you no, then I can see why nobody would bother checking and take it as face value with what you believe a company who should know what they are talking about says.

[Kendall James-Vargas]

@LukeJ I really think the cruise line is at fault here. I feel so strongly about the cruise line taking responsibility for its error. P&O Cruises should offer guests an all-expenses-paid experience that mimics that of the original itinerary. People save for many years to get an experience like this. To have it all taken away like that is very upsetting. The customer service representatives are supposed to be the most reliable source of information. These sorts of errors happen with one or two cases here and there, human error, but 50 cruise guests! That's a big deal.

[LukeJ]

@Kendall James-Vargas very well said. Cruise lines responsibility 100%. And the sad thing, there may be guests onboard who have never or never will again go on a cruise and this could have been their one and some ridiculous failure on their part won't make up for their part in denying a guest the trip they wanted.

[Kendall James-Vargas]

@LukeJ That's right! Not many people can afford to go on such an epic cruise itinerary. Personally, I haven't been able to save up enough to do it but if I had the chance, I would be devastated if something like that happened! Hopefully,  P&O Cruises will come around and make it right with the affected cruise guests. Without making it right, I don't think the cruise line will ever get those guests back as returning customers.