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Frustrated with Carnival

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I made a Reservation for a family Christmas cruise on Jan 4th 2021.  We have 14 family members and 4 staterooms which have been linked together. Our ship - Mardi Gras leaves on Dec 18th. Everyone in our family has been vaccinated except the 4 and 2 year old.  We have never received an email approving their exemption.  What am I supposed to do now?  HELP!

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Hi im frustrated too...i was supposed to cruise on 1/13 from Charleston SC and my husband daughter and I had been vaccinated and were told we just need to test 24-48 hrs prior to leaving...well my 3 year old of course isn't vaccinated and I was told that he would need to be tested 72 hrs prior then 24hrs prior then when we arrive @embarking they will test him again which is going to cost us $150 and it will be billed to the sign and sail card...around 730 on the same evening we received an email from Carrie stating the ship is at capacity for unvaccinated guest so they are canceling our trip and we will receive a full refund.  I  was hurt....so i understand where u coming from...just call and see what they say you maybe one of lucky ones 🤞🏾🙏🏾

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