Marcia Putnam

I made a Reservation for a family Christmas cruise on Jan 4th 2021. We have 14 family members and 4 staterooms which have been linked together. Our ship - Mardi Gras leaves on Dec 18th. Everyone in our family has been vaccinated except the 4 and 2 year old. We have never received an email approving their exemption. What am I supposed to do now? HELP!