John Bradshaw Posted July 8, 2022 Share Posted July 8, 2022 Our cruise was cancelled after Norwegian Sun hit an iceberg we were told in letter from the captain that we will receive a full refund plus a credit for a future cruise, to the value of the price we paid $2249.00 was told today that refund being processed, and a credit will be issued to the value of $1523 , 65% of the original price!…. What are you playing at NCL? tried calling… default message advised to make contact on line…4 attempts rejected…file too big? step up NCL! Meet your commitment 1 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted July 10, 2022 Share Posted July 10, 2022 @John Bradshaw that is possible for NCL to honor the refund and cruise credit if it was announced in a letter. I just wanted to know if the captain has authority regarding refunds? I don't think the captain will send the letter out if it was not on the table. Quote Link to comment Share on other sites More sharing options...
Madi Posted July 11, 2022 Share Posted July 11, 2022 Having a similar issue. Received our refund but our credits towards a future cruise were way less than what we paid. 1 Quote Link to comment Share on other sites More sharing options...
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