susank12 Posted April 12, 2022 Share Posted April 12, 2022 Hi Does anyone have any information on how to book transportation from Venice, Italy to the Cruise port in Ravenna? My Husband and I are setting sail October 3rd out of Ravenna but were told by Celebrity if we book a pre/post hotel that transportation would be included. We signed up for the pre/post hotel and now Celebrity is telling us that they don't offer transport from the hotels. Also, when we booked our pre and post hotels on celebrity website, we were not given reservation info such as room type and numbers. Again, Celebrity told us that we have to contact the hotels directly which we did, but neither hotel has a record of out reservation. I am fed up with being on hold for hours at a time and not getting the correct information. If anyone has any info please share. Thanks Susan and Jim K Quote Link to comment Share on other sites More sharing options...
Emrys Posted June 9, 2022 Share Posted June 9, 2022 Hey @susank12, I think your best bet would be to get the train from the Venezia S.Lucia station in Venice, but you would have to change trains in Ferrara. Hope that helps! The cruise line shouldn't be giving you the running around like that. 1 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted June 11, 2022 Share Posted June 11, 2022 @susank12 According to maps, to can take a cab for 2.5 hours. Train with transfer is take about 4 hours. So best to plan you trip from Venice to the cruiseport. What I do is I chat with them, their chat service might me quicker to respond. Ending them an email will be great also as you will have a paper trail for reference. Quote Link to comment Share on other sites More sharing options...
terrange Posted August 7, 2022 Share Posted August 7, 2022 Hi we have just booked our cruise only to come across the same issue, just wondering if you have come up with a solution? 1 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted August 10, 2022 Share Posted August 10, 2022 Hi @susank12 Where you able to find the info you were looking for? Quote Link to comment Share on other sites More sharing options...
Didi Posted August 21, 2022 Share Posted August 21, 2022 I spoke with Celebrity a few days ago. There is a central meeting point (I'm not certain of where) that you meet the bus. The cost is $58pp. There is a direct line to Celebrity hotel bookings: 800-436-5431 2 Quote Link to comment Share on other sites More sharing options...
Teresa Hill Posted September 7, 2022 Share Posted September 7, 2022 I have a Celebrity cruise out of Ravenna on 9/15 and was just given this info by my travel agent (VTG): I was told to arrive no later than 10:30am. On Google Maps, it looks like this is the location described: https://goo.gl/maps/7ZFukwHnTFqmiJYx8 The pick-up point is located at the end of the People Mover, which is the elevated tram that takes people to and from the island. VENICE CITY CENTER 11:00AM PICKUP ISOLA NOVA DEL TRONCHETTO VENICE, ITALY MEET CRUISE LINE REPRESENTATIVE BY THE "PEOPLE MOVER", STATION ARRIVAL - GROUND FLOOR Hope that helps! 1 Quote Link to comment Share on other sites More sharing options...
DrMark22 Posted September 19, 2022 Share Posted September 19, 2022 We will do the same thing Oct 3. How did it go? "by the People Mover" is not very specific, I'd rather hear it was Gate 3 at the Bus Terminal?? Can you be more specific about where this bus actually is? Quote Link to comment Share on other sites More sharing options...
Phillip Posted September 25, 2022 Share Posted September 25, 2022 We just found out the same thing about ten days ago. We're pretty upset about it. We're on the same cruise you are, Oct 3. We're flying in two days prior, hiring a private car Monday. Expensive, yes. We booked a really nice suite in the Retreat and consider the cruise line's handling of this to be a really substandard level of service Quote Link to comment Share on other sites More sharing options...
Mark Chance Posted October 3, 2022 Share Posted October 3, 2022 The posts above are absolutely correct and absolutely frustrating. Celebrity Air group makes these transfers and they themselves are not really sure. But you can call them for $58 per person and catch the bus at the station listed in the prior post. 1 Quote Link to comment Share on other sites More sharing options...
Emrys Posted October 14, 2022 Share Posted October 14, 2022 On 10/3/2022 at 4:52 PM, Mark Chance said: The posts above are absolutely correct and absolutely frustrating. Celebrity Air group makes these transfers and they themselves are not really sure. But you can call them for $58 per person and catch the bus at the station listed in the prior post. Thanks for providing those details @Mark Chance Quote Link to comment Share on other sites More sharing options...
Teresa Hill Posted October 16, 2022 Share Posted October 16, 2022 I made a Google doc to share of transport in Venice and how to get to the Celebrity cruise ship via bus. Maybe someone will find it helpful. Enjoy! https://docs.google.com/document/d/13c5Ks-OzOBi4MoEGDcZsHWOht6qVp_L4hrb4LpDyyfo/edit?usp=sharing 1 Quote Link to comment Share on other sites More sharing options...
Teresa Hill Posted October 16, 2022 Share Posted October 16, 2022 Here's the Table of Contents for my Google doc: Transport in Venice and Celebrity Cruise Bus Process Before you go to Venice 1. Download Google Maps Venice 2. Buy the water bus information schedule Venice Transport Options Vaporetti Boats Daily Passes Priority vs. Regular Entrances Station Waiting Area Getting on the Boat While on the Boat Bonus boat info: Find your Waiting Station and Schedule Directions to the Tonchetto Mercado, to meet the Celebrity Bus 3 Tronchetto Stations Celebrity Cruise - Venice Bus to Ravena Port info Arriving at the Tronchetto Mercado Station Waiting in Line How the buses are loaded Timing of Venice Buses What we were told What happened On the Bus Once at Ravena Port Have available off the bus Luggage, Security, Check-in Getting on the Celebrity Ship More Transport in Venice Alilaguna Boat Venice All of the methods of transport from the Airport VCE 1 Quote Link to comment Share on other sites More sharing options...
DeanneB Posted October 19, 2022 Share Posted October 19, 2022 Wow! Thanks @Teresa Hill for sharing! Quote Link to comment Share on other sites More sharing options...
ed_ng Posted February 14 Share Posted February 14 On 9/7/2022 at 11:12 AM, Teresa Hill said: I have a Celebrity cruise out of Ravenna on 9/15 and was just given this info by my travel agent (VTG): I was told to arrive no later than 10:30am. On Google Maps, it looks like this is the location described: https://goo.gl/maps/7ZFukwHnTFqmiJYx8 The pick-up point is located at the end of the People Mover, which is the elevated tram that takes people to and from the island. VENICE CITY CENTER 11:00AM PICKUP ISOLA NOVA DEL TRONCHETTO VENICE, ITALY MEET CRUISE LINE REPRESENTATIVE BY THE "PEOPLE MOVER", STATION ARRIVAL - GROUND FLOOR Hope that helps! It's 2024 .... we've booked the same Celebrity shuttle service from venice to board the ship in Ravenna. we have no clue where to meet up in "People Mover". So where did you get on the shuttle/bus exactly ?? 1 Quote Link to comment Share on other sites More sharing options...
3Sisters Posted February 14 Share Posted February 14 @ed_ng Hopefully this is all easily mapped out for you. I doubt the cruise line will just leave you hanging without clear direction. Celebrity Cruises should give you clear pickup/drop-off instructions. Have you contacted the cruise line directly about the meeting point? It's hard for me to believe this whole process could be so vague! I can't imagine I would bank on this shuttle system without more details! Quote Link to comment Share on other sites More sharing options...
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