Transportation from Venice to Ravenna

[susank12]

Hi 

Does anyone have any information on how to book transportation from Venice, Italy to the Cruise port in Ravenna? My Husband and I are setting sail October 3rd out of Ravenna but were told by Celebrity if we book a pre/post hotel that transportation would be included. We signed up for the pre/post hotel and now Celebrity is telling us that they don't offer transport from the hotels. Also, when we booked our pre and post hotels on celebrity website, we were not given reservation info such as room type and numbers. Again, Celebrity told us that we have to contact the hotels directly which we did, but neither hotel has a record of out reservation. I am fed up with being on hold for hours at a time and not getting the correct information. If anyone has any info please share.

Thanks

Susan and Jim K 

[Emrys]

Hey @susank12, I think your best bet would be to get the train from the Venezia S.Lucia station in Venice, but you would have to change trains in Ferrara. Hope that helps! The cruise line shouldn't be giving you the running around like that.

[DeanneB]

@susank12  According to maps, to can take a cab for 2.5 hours.  Train with transfer is take about 4 hours.  So best to plan you trip from Venice to the cruiseport.  What I do is I chat with them, their chat service might me quicker to respond.  Ending them an email will be great also as you will have a paper trail for reference.  

[terrange]

Hi

we have just booked our cruise only to come across the same issue, just wondering if you have come up with a solution?

[DeanneB]

Hi @susank12 Where you able to find the info you were looking for?

[Didi]

I spoke with Celebrity a few days ago.  There is a central meeting point (I'm not certain of where) that you meet the bus.  The cost is $58pp.  There is a direct line to Celebrity hotel bookings:  800-436-5431

[Teresa Hill]

I have a Celebrity cruise out of Ravenna on 9/15 and was just given this info by my travel agent (VTG):  I was told to arrive no later than 10:30am. On Google Maps, it looks like this is the location described:  https://goo.gl/maps/7ZFukwHnTFqmiJYx8

 The pick-up point is located at the end of the People Mover, which is the elevated tram that takes people to and from the island. 

 

VENICE CITY CENTER 11:00AM PICKUP  

ISOLA NOVA DEL TRONCHETTO 

VENICE, ITALY 

MEET CRUISE LINE REPRESENTATIVE BY THE "PEOPLE  MOVER",  

STATION ARRIVAL - GROUND FLOOR 

 Hope that helps!

[DrMark22]

We will do the same thing Oct 3. How did it go? "by the People Mover" is not very specific, I'd rather hear it was Gate 3 at the Bus Terminal?? Can you be more specific about where this bus actually is?

[Phillip]

 

We just found out the same thing about ten days ago. We're pretty upset about it. We're on the same cruise you are, Oct 3. We're flying in two days prior, hiring a private car Monday. Expensive, yes. We booked a really nice suite in the Retreat and consider the cruise line's handling of this to be a really substandard level of service 

[Mark Chance]

The posts above are absolutely correct and absolutely frustrating.  Celebrity Air group makes these transfers and they themselves are not really sure.   But you can call them for $58 per person and catch the bus at the station listed in the prior post.  

[Emrys]

On 10/3/2022 at 4:52 PM, Mark Chance said:

The posts above are absolutely correct and absolutely frustrating.  Celebrity Air group makes these transfers and they themselves are not really sure.   But you can call them for $58 per person and catch the bus at the station listed in the prior post.  

Thanks for providing those details @Mark Chance

[Teresa Hill]

I made a Google doc to share of transport in Venice and how to get to the Celebrity cruise ship via bus.  

Maybe someone will find it helpful.  Enjoy!

https://docs.google.com/document/d/13c5Ks-OzOBi4MoEGDcZsHWOht6qVp_L4hrb4LpDyyfo/edit?usp=sharing 

[Teresa Hill]

Here's the Table of Contents for my Google doc:

 

Transport in Venice and 

Celebrity Cruise Bus Process

 

Before you go to Venice

1. Download Google Maps Venice

2. Buy the water bus information schedule

Venice Transport Options

Vaporetti Boats

Daily Passes

Priority vs. Regular Entrances

Station Waiting Area

Getting on the Boat

While on the Boat

Bonus boat info:  Find your Waiting Station and Schedule

Directions to the Tonchetto Mercado, to meet the Celebrity Bus

3 Tronchetto Stations

Celebrity Cruise - Venice Bus to Ravena Port info

Arriving at the Tronchetto Mercado Station

Waiting in Line

How the buses are loaded

Timing of Venice Buses

What we were told

What happened

On the Bus

Once at Ravena Port

Have available off the bus

Luggage, Security, Check-in

Getting on the Celebrity Ship

More Transport in Venice

Alilaguna Boat Venice

All of the methods of transport from the Airport VCE

[DeanneB]

Wow!  Thanks @Teresa Hill for sharing!

[ed_ng]

On 9/7/2022 at 11:12 AM, Teresa Hill said:

I have a Celebrity cruise out of Ravenna on 9/15 and was just given this info by my travel agent (VTG):  I was told to arrive no later than 10:30am. On Google Maps, it looks like this is the location described:  https://goo.gl/maps/7ZFukwHnTFqmiJYx8

 The pick-up point is located at the end of the People Mover, which is the elevated tram that takes people to and from the island. 

 

VENICE CITY CENTER 11:00AM PICKUP  

ISOLA NOVA DEL TRONCHETTO 

VENICE, ITALY 

MEET CRUISE LINE REPRESENTATIVE BY THE "PEOPLE  MOVER",  

STATION ARRIVAL - GROUND FLOOR 

 Hope that helps!

It's 2024 ....  we've booked the same Celebrity shuttle service from venice to board the ship in Ravenna.  we have no clue where to meet up in "People Mover".  So where did you get on the shuttle/bus exactly ?? 

[3Sisters]

@ed_ng Hopefully this is all easily mapped out for you. I doubt the cruise line will just leave you hanging without clear direction. Celebrity Cruises should give you clear pickup/drop-off instructions. Have you contacted the cruise line directly about the meeting point? It's hard for me to believe this whole process could be so vague! I can't imagine I would bank on this shuttle system without more details!