Carnival pride stuck in Kiel

[Random person]

I don’t see any boards with this topic, just wanted to start one for updates. I have family on that ship now. 

 

https://www.cruisehive.com/carnival-cancels-sailing-for-ship-impacted-by-propulsion-issue/106889

[Kendall James-Vargas]

@Random person This is a great idea! Thanks for beginning this thread. It's such a bummer your family is currently docked in Kiel, Germany unexpectedly. Have you been able to communicate with them and check in on their status? The ship will not be cruising back to Dover, England! 

[Random person]

Communication is a bit choppy because they don’t know a lot and they’re scrambling, they were told to pack up and asked for their flight info but no other details as of yet. 

[3Sisters]

@Random person Oh no, I'm sorry your family is having to go through all of this during their cruise vacation! That is so stressful. Do they have a flight out today or will they need to stay on the ship overnight? Is the cruise line allowing guests to stay onboard until their flight departure time? I hope the cruise line isn't having guests evacuate the ship with nowhere to go.

[Random person]

They had a flight on Saturday evening from Dover, but not sure if they’ll be off the ship by then and how they will get to Dover. Or if they’ll be on a chartered flight, that’s what some of the rumblings are. 
 

FYI for any people sailing on the Carnival Pride in the next sailing: 

Carnival GUEST ADVISORY

CANCELLATION NOTICE

CARNIVAL PRIDE – JULY 21, 2023 

July 19, 2023

Dear Carnival Pride Guest:

We have an urgent message about your upcoming cruise. Carnival Pride is experiencing a technical issue and is making an unplanned stop in Kiel, Germany today so that we can board expert technicians. While we are working to make the repair and get the ship back to Dover as quickly as possible, we have made the difficult decision to cancel the 9-day cruise that is scheduled to depart from Dover on Friday as planned.

We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news. Please note:

For those who have not yet traveled to Europe, you will receive a full refund and a 100 percent future cruise credit (FCC), plus any airline cancellation fees (see below for how to submit those receipts).* There is no need to call. Your refund will be automatically processed to your original form of payment.

For those who are already in Europe, we will reimburse you for two nights of hotel (up to US$300 per night) and a food per diem of US$100 per day, per person, beginning on Friday to cover your expenses for the cancelled cruise. We will also cover any airline change fees if you decide to return home now.

Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30. We will send a follow-up communication on Thursday with the revised itinerary. If we are able to operate a shorter cruise, we will provide a prorated refund of your original cruise fare and an onboard credit.

We are also exploring any availability on 7-day cruises out of Southampton on July 22 on our sister lines. 

Receipts for the reimbursement for airline rebooking fees, hotel and food per diems should be sent to airreimbursements@carnival.com. Other travel-related expenses directly related to this travel disruption may be submitted and will be evaluated on a case-by-case basis.

Thank you for your understanding. And again, our most sincere apologies.

Sincerely,

Colleen Oliverio

VP, Guest Services - Contact Centers

*The future cruise credit (FCC) is based on the cruise fare paid for this voyage (excluding taxes, fees, and port expenses), is non-transferable, cannot be used as a deposit or applied to a chartered sailing, has no cash value, and must be redeemed by July 31, 2024, on any Carnival Cruise Line departure open for sale. The FCC may only be used in the same currency in which the above voyage was originally paid and cannot be used for taxes, fees and port expenses, Carnival Vacation Protection, onboard charges, or gratuities. The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking if higher. There is no refund for the FCC or for any cancellation penalties that may be assessed, and the FCC will be forfeited if you choose to cancel. After you have booked your new cruise, please use this link to provide us with the booking information so we can process your FCC

 

[3Sisters]

@Random person Do you have any additional updates from your family? 

Based on this message, it sounds like CCL is properly covering the guests' costs for this mishap. I'm glad Carnival Cruise Line is offering to cover the airfare and hotel/food as well. That is very generous of the cruise line. I don't think many cruise lines are that generous actually. I hope by now your family was able to make it on a flight back!