mr m

[mr m]

Msc refund.

Is anyone else still waiting for their refund from cancelling their med cruise booked originally in November 2020? The original cruise, booked for our 40th wedding aniversary, was cancelled due to covid and we were offered another similar cruise with upgrades. Unfortunately that cruise was covid effected so we decide to cancel. We couldn't without a huge loss so we were forced to rebook on another cruise. Decided to cancel within the time limits and told we would receive the refund 60 dys after the start date of the new cruise. That was in may 2021. We are still waiting for that refund is anyone else suffering a similar experienc?

[Kendall James-Vargas]

@mr m You should have 100% received a refund right now. I often cruise with MSC Cruises, and you should have received your refund within a maximum of 90 days. I would definitely send an email to mscexistingreservations@msccruisesusa.com stating your refund got lost in translation. Usually, they are pretty on the ball with these matters. You can also follow up with a phone call once you receive a bounce-back email with your "SR Number." I hope you receive your refund soon and can rebook on another MSC Cruises ship in the near future. Which ship were you booked on?

[mr m]

Hi, I'll definitely send an e mail to the address you have given, the address I have is only the sales back office!

Can't remember the name of the original ship, but we did have yacht club booked on it. The original cruise started from Barcelona till the port was closed due to covid

Thanks for your advice I'll let you know how we get on. We would love to book another cruise with msc and have the chance to experience the yacht clubs extra benefits.

Thanks again

[Kendall James-Vargas]

@mr m I certainly hope you are able to solidify your refund in the coming weeks! You have been quite patient with it. Let me know how it all turns out. MSC Cruises yacht club experience is truly a ship within a ship. It's an amazing luxury experience I yearn to get in the coming years. Although I haven't experienced it yet, I do believe the additional cost is totally worth it. The whole experience even comes with butler service. From a private restaurant to a private pool, the cruising experience with MSC Yacht Club is something I hope you are able to experience in the future. I will anticipate your feedback. 

[mr m]

,,👍

[Cruising Caribbean]

@mr m I second what was stated above. Cruise refunds should not take that long! I hope that MSC Cruises escalates the matter for you. This is a pretty good article that may explain why receiving your refund has taken so long. https://www.cruisehive.com/whats-going-on-with-my-cruise-refund/39744