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Is Horizon Cancelled?


Plq
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I got an email saying it was cancelled but Carnival’s website cancellation checker says neither cruise has been cancelled.  My login page says I have a cruise in eleven days and I’m getting emails about it, but when I look at my booking it’s not there.  And of course you can’t call them because they’re not answering the phone.  This is a terrible way to treat people who’ve made all these plans and aren’t even sure if they should cancel flights and hotel rooms, etc.  

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The Horizon is out of commission till January 22 2022. We are doing a back to back in January. 3 cabins in our group got emails about being transferred to the Liberty, but my cabin has not got an email. I hope I am not being thrown overboard since the Liberty is smaller than the Horizon.  I guess I will be on the phone today.

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On 11/30/2021 at 9:18 PM, Plq said:

I got an email saying it was cancelled but Carnival’s website cancellation checker says neither cruise has been cancelled.  My login page says I have a cruise in eleven days and I’m getting emails about it, but when I look at my booking it’s not there.  And of course you can’t call them because they’re not answering the phone.  This is a terrible way to treat people who’ve made all these plans and aren’t even sure if they should cancel flights and hotel rooms, etc.  

They are putting everyone who is on Horizon Dec 19th and past on either the Liberty or Sunshine and getting a 200.00 on board Credit. I read if you want to cancel you have to do by Dec 5th and also said they sent letters but I haven't gotten one yet? Also I can't get in my booking g either because they are in the process of transferring everything.

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To those of you who haven’t gotten one….others called and Carnival said OOPSY, we must’ve missed yours.    Don’t plan on getting all your hotel or flight money back. 
 

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Carnival
 
 
 

CARNIVAL HORIZON – SHIP CHANGE
SAILINGS DECEMBER 19, 26 & 31, 2021

 
 


December 2, 2021


Dear Carnival Horizon Guest,

We want to make you aware that Carnival Horizon is experiencing an issue affecting its maximum cruising speed.  Our technical team has completed a full assessment of the issue and has determined the ship will need to be taken to dry dock to complete the necessary work.  We have made arrangements for Carnival Sunshine and Carnival Liberty to return to guest operations earlier than scheduled to assume Carnival Horizon’s cruises from Miami for the sailings captioned above, including your cruise.  Please note, in order to transfer your reservation, we must close access to your booking.  Once the transfer is completed, you will receive a confirmation with your new ship and stateroom assignment.  We are working to ensure your new accommodations will be comparable to your original stateroom.

Both ships have just returned from dry dock and our crew is eager to welcome you on board and make you part of the excitement from being among the first group of guests to return the ships to service.  In addition, we know you will enjoy our spacious and comfortable staterooms, the warm and friendly service from our crew, and the great variety of entertainment and activities we have planned for you.

We recognize this is not what you had planned for your vacation and we sincerely apologize for this unexpected change.  We are pleased to offer a US$200, per stateroom, onboard credit so that you can enjoy a special experience on us when you cruise on Carnival Liberty or Carnival Sunshine.  Guests who had purchased a Family Harbor or Havana stateroom will receive a US$250, per stateroom, onboard credit as we do not have these staterooms on Liberty or Sunshine.

Alternatively, if this change does not work for you, you will have until 11:59 PM on Sunday, December 5 to cancel your reservation for a full refund.  Please make your refund selection using our online tool here – there is no need to call us.

If you want to remain on the sailing – and we certainly hope you will – you do not have to take any action at this time.

Here’s what you need to know about the ship transfer process:
  • From December 6 – 21, our team will be working on moving all the reservations so there is no need to call us.  (We appreciate your understanding as reservations cannot be accessed by anyone outside of our technical team during this period.) 
  • Your new ship and stateroom assignment will be noted on your confirmation once we have completed the change process.  There are several factors which will be taken into account when determining ship assignments, i.e., matching comparable stateroom accommodations to the extent possible, accommodating parties that are linked in our reservations system as traveling together, not exceeding the maximum number of unvaccinated guests allowed on each cruise, etc.
  • Email confirmations will be sent according to the following schedule:
    • December 19 departures – will receive email confirmation no later than December 14.
    • December 26 departures – will receive email confirmation no later than December 16.
    • December 31 departures – will receive email confirmation no later than December 21.
In addition:
  • The onboard credit offered above and any other onboard credit currently on your reservation, will be automatically transferred to your new booking.  
  • All pre-purchased items such as Fly2Fun air, Carnival Vacation Protection, gratuities, beverage and Wi-Fi packages, and Fun Shop items will automatically transfer with your new booking. 
  • Depending on your ship assignment, it may be necessary for you to rebook any pre-purchased Carnival shore excursions and you will be notified accordingly.
  • Approved and pending vaccine exemptions will follow the booking to the new ship.  If you have a pending exemption request, the transfer of your booking is not a confirmation of your request.
  • If you made a reservation for an in-terminal antigen test on the day of sailing, your payment will also be automatically refunded.  Once you receive your ship assignment, you will have to rebook your appointment.
After you receive your confirmation, you will have 48 hours in the event you wish to cancel your reservation and receive a full refund via our online tool here – there is no need to call us.  (Please refer to your new ship when accessing this tool for your refund.) Any cancellations received after this time will be subject to regular fare rules.  Additionally, if you choose the refund and booked this cruise using the enhanced FCC/OBC offer extended during our pause in operations, that future cruise credit and onboard credit are still yours to use by March 31, 2022, on a sailing departing no later than September 30, 2023.  (Note: promotional offers applicable to this cruise cannot be transferred to a future booking.)  Any amount paid in excess of the FCC for this cruise will be refunded. 

If you cancelled your reservation and booked air in conjunction with your cruise, we will reimburse up to US$200, per person, for any independent, non-refundable air expenses and/or change fees incurred. Please submit supporting documentation via email to airreimbursements@carnival.com

We hope you will continue with your plans to sail with us. Our team has prepared a full program of exciting activities and entertainment, including some special events just for you! 

Once again, we apologize for the change in your vacation plans and regret any disappointment this has caused.  We look forward to welcoming you aboard and are committed to providing you with a fun and memorable vacation.

 
 
 

Sincerely, 

Colleen Oliverio Signature

 



 

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