trina monley

We are booked on Epic on 17 May out of Rome.  I can't find any information on the site regarding European ports only Caribbean.  Obviously the rate of Covid vaccinated people in Europe would be higher than Caribbean islands so we need more information on that.

Here in Australia, the mask policy has been dropped except for on public transport.  Cruise ships are not even allowed to come here as yet.  Our cruise is in May from Rome, who knows what will be happening then.

On 1/26/2022 at 8:17 AM, Alison said:

I wanted to share our unbelievable experience with NCL and their “Peace of Mind Credit”.  To summarize, it is fairly impossible to use.  
We had to cancel our cruise that was due to leave on Jan 23, 2022 due to one of our party testing positive for Covid (though asymptomatic).   
Here are the loopholes with using the Credit given from the “Peace of Mind” Policy.

1) The credit is divided up amongst the passengers based upon the deal when you booked.  Since the deals are changed, the payments for a new cruise would be different for each person than the credits given.

2) you cannot transfer a partial amount of the credit.  Only all. So my daughter a a 500 credit but her cost of booked on a new ship is $300.  We lose that $200.  

3) Credit m cannot be used for on board credit, meal packages etc, only fare, taxes, gratuity, some pre-purchased excursions.  That is it.

 

4) You can’t have them book airfare (to use some of that credit) unless you want to sail 90 days or more out, putting us in a completely different season in which our family is unable to take time off.

5) It takes 14 business days to get the credit.  So you cannot use it to rebook for -bout 3 weeks.

 

6) ncl will not do a courtesy hold on a trip while you wait for that credit to come.

 

So now we are stuck.  We are only able to cruise until the third week of March, but everything expires by Dec 2022.  We cannot book for another 2 weeks, so we cannot buy airfare until then.  By the , air far will be triple.  
 

This has been an eye opening experience and we are going to cancel all you’re bookings we had scheduled and let everyone know how awful our experience has been.  

Thanks for that information.  We have had a recent problem with NCL, a bit different to yours.  Just after we paid our final payment, they reduced the fare by a whopping $2,000.  We have been refused either a refund, partial refund, future cruise credit, on board credit, excursion credit or anything else we suggested.  This is after cruising with NCL 7 times already.  Never again, we are going to Celebrity next time.