We have just started the second of our back to back cruises - a 12-night British Isles cruise on the Jewel of the Seas and have encountered a change to the previously adults-only Solarium. Evidently, Royal Caribbean has made a fleetwide decision (according to Manish, the smug and thoroughly unhelpful guest services officer we had to deal with) to open up the previously "adults-only" Solarium to kids under 16 when the ship's itinerary takes you to colder weather climates from 1-4 pm each day (but clearly kids are in the area sooner because there is absolutely no enforcement by the staff). Or, perhaps it's on every ship in the fleet, but maybe only if needed ... the answer seems very confusing (and confused).
I get it that Royal says they are "evolving the brand to multigenerational families," but what about adult cruisers whose kids have grown up? Those customers who have been loyal to Royal before this so-called brand evolution? I can't help but feel we are being left behind, and our loyalty disregarded. Apparently, this was raised to Michael Bayley on the current (or perhaps recently completed) President's cruise and he said he'd "look into it." I have my doubts.
