We recently took a cruise around Great Britain. While signing up for the cruise, only one stop was a tender. Once aboard we were told there would be 5 tender stops. We purposely chose this cruise because we would be docking. Predictably, the winds were bad and we missed 3 stops, including DUBLIN! This was the stop we based our entire trip around!
We were credited a minimal amount and were reimbursed for NCL booked excursions, but many people(including myself) had booked private excursions in Dublin. Since the stops were not cancelled until the morning of, we were unable to get our money back. When we asked about getting free internet for the day(s), we were told no, that it happens all the time! This is a once in a lifetime trip for us! It doesn’t make us feel better that ‘it happens all the time’, as this was our one chance.
I guess my question is: How is it decided which boats dock and which tender? Why would it change after our confirmations had been sent?
I am fine with not tendering due to safety (although I tendered in Antarctica under much worse conditions). My problem is that we would not have booked the trip if it was advertised as having 5 tenders!
What are the chances of getting recourse?
aeh
