We booked the Europe trip with flights on Celebrity cruise web in May 2023
The flight from Seattle to Amsterdam was late more than 2 hours (the paper said it was 1.5 hours late, but actually it was more than 2 hours late, (compare to the time on the tickets). That is the reason we missed the transfer flight from Amsterdam to Barcelona, Spain, where to start the cruise trip. We called the customer service for help but they were not helping much except telling us to catch the cruise at the next stop, which is at Palma de Mallorca, Spain.
We had no choice but to fly to Barcelona that day, booked a hotel, spent the night and took the flight to Palma de Mallorca the next morning and boarded the cruise.
We had to pay for hotel, flight, taxi,...to get to the next stop.
We request the cruise to re-imburse the expenses that cause by the mis-flight. The cruise replied:" I am afraid to say that we cannot offer reimbursement for flights disruption as this is needed to be addressed directly with your airline company, as we do not have control over flight delays."
I think I booked the flights on their web with the cruise trip, that is more expensive than book on airline. So they have responsibility to any mis-flights and the expenses caused by the delay.
They got the benefit from selling the flights but they just walked away when there is issue!
