We are sailing in Aug and trying to understand quarantine policies on board. Contacted agent via chat who provided vague non-answers to my questions, which were:
- what qualities as close contact? Is it standard 6 feet?
- is NCL using facial recognition technology for contact tracing?
- do you have to quarantine if you are vaccinated? CDC rules say you don’t. I was told NCL follows CDC rules but agent would not answer this question.
- how long do you need to quarantine if you have come in contact with a case?
- do you stay in your cabin for quarantine or are you brought to an indoor cabin in a dungeon somewhere?
- are kids divided into smaller groups in Splash Academy?
To all of these questions, I received useless answers (i.e., we have many methods of contact tracing, we don’t have specific information on quarantine guidelines, etc.). When I asked for more information, the agent just cut off the chat.
This was so shady, I am really hesitant to go on our trip. Bad customer service and no transparency. I understand the situation is very dynamic, but this was outright misleading.
Can anyone share their recent experience with this? If the SA is closed, we will definitely be canceling. Thx!