J M Tomsic

On 5/18/2022 at 12:23 PM, CoryG413 said:

So, here we are, several days later.  Still nothing from Holland America about either rebooking the cruise or getting a refund.  We completed their form about the rebooking, sent multiple emails and our travel agent has been calling every day.  And all that she has been told by HAL is that we have to wait.  Meanwhile any ability to make plans for the summer are ticking by.  And presumably HAL keeps taking reservations on the ships that the cancelled travelers wish to rebook.

 

I am glad that the refugees are being helped.  But that help is coming from the government, not HAL.  Holland America is not donating the Volendam, they are renting it under a contract with the government.  And that contract had AT LEAST ONE option to extend, which was exercised.  I would not feel comfortable if I had a Volendam booking in the fall -- it is likely that the same thing will happen to those cruisers.  Again, HAL knew that we would not be sailing, but kept taking reservations, holding our money and allowing us to make ancillary travel arrangements.  And now they are simply not responding to requests for rebooking or refund.

HAL’s cancellation in favor of a charter for compensation is reprehensible arbitrary capricious and unreasonable.  Previous Covid cancellations for five of my bookings are arguably understandable.  Those cancellations however included a Future Cruise Credit (FCC) on a 2019 booking.  

This current cancellation continues to hold this FCC in my account.  This action is inequitable tortuous and a contractual breach  by HAL.

I received back all monies paid for this cruise except for the FCC.  

I am in the process of sending a demand to liquidate the FCC.   This demand is being sent to the President and Group Operation Officers in Seattle Washington, HAL’s corporate headquarters.

if anyone else is similarly positioned I would suggest you do the same.  This conduct has to have consequences… after all they did charter the vessel.