Laine

We have not heard anything from RCL about our 1/20 Cruise right now I am very sad because my cousin died from Covid overnight. I can’t believe these cruise lines aren’t cancelling these cruises until things settle down. I also can’t believe that with the money they make on these cruises they can’t afford to think about their patrons first and cancel some of these cruises until things settle down. I know that RC has the exact same itinerary of a cruise lvg. today for the same ports as ours for 11 days. From what I’ve read there doesn’t seem to be any ports we are supposed to visit open, a FCC is nice, but that means you are supposed to book with that FCC within one year. Who is to say that this Covid mess will be any better within that year, it could be even worse the way things are going so far. I know that I will never book another cruise with them again. It seems to me that Norwegian cares more about the safety of their patrons, they have been canceling cruises and giving refunds so people can reschedule when things might be safer. I will most likely call again within the next week and get that FCC only because losing the $$$ is heartbreaking especially when cruises are one of or used to be one of my favorite vacations. I will most likely lose the money altogether. I know I can’t go now because I will most likely will be going to a funeral.

Myself and some friends (elderly all of us with health risks) supposed to cruise on 1/20/22. All of us tried to call and have our cruise moved to 2023, all of us were pretty much told “too bad” I was even left on hold for over 40 minutes when I asked to speak to a manager, she never came back to phone. There is “Cruise With Confidence” policy but apparently Royal Caribbean not honoring and also don’t seem to care one way or the other. Also from these posts pretty sure all of our ports not letting us dick or we have to practically give up an arm to get on one. My friends and I spent a lot of money for this, had been booked over a year. I am writing to everyone I can including Senators to have our cruise cancelled because it seems that is the only way we can A. Get our money back or B. Be allowed to reschedule. Royal Caribbean should not be treating their customers this way. I didn’t spend all this money to have a scary (bc of Covid, or by some horrible chance of being isolated in a room for however long that could happen, and not go to the ports we are supposed to dock at or stare at the ports we are supposed to visit from out in ocean) Royal Caribbean should cancel some of these cruises give full refunds and/ or give patrons the choices to change until things could hopefully/ possibly be a little safer. Apparently they also need to get their Crews straightened out too, many of them seem to be infected and are possibly giving infection to patrons who spent tons of money taking their cruises. I pray every night to somehow be allowed to change or get a refund.

The non refundable or no changes is what I have been faced with. Even though I and several of my friends should be honored under the Cruise Confidential policy of Royal Caribbean kept calling last week about trying to change our cruise out a year, none of the Customer Service Reps would not do anything for us, one Customer Service Rep told me she was going to get me a Manager on the phone and she never came back. Myself and all my friends are elderly and have several health risks if we should even possibly get Covid, we are vaccinated but that doesn’t seem to matter. Our cruise is supposed to leave out of Bayonne, NJ on 1/20/22. We are deathly afraid of getting on that cruise but all of us spent so much money on it. We are also having trouble trying to figure out how and where to get this Covid test needed in such a short 2 day turnaround time. I know none of us has any extra money to be paying for any more tests as the above post speaks of. Not to mention I am pretty sure the ports we are supposed to visit is closing their ports to us. So in my mind this is total BS. Our cruise is 11 days so this is scary as also a chance of being isolated for any amount of time freak’s us out. Royal Caribbean is looking at a for sure Law Suit if anything happens to us. Please pray for us. I’m praying the CDC convenes somehow. I am extremely disappointed in Royal Caribbean and I am spreading the word on how they are treating us to everyone I can. Just Pitiful