I just returned from a cruise on the New Sun Princess. The ship is beautiful and the trip was wonderful until the last day at sea. At that time both my daughter and I came down with covid. We reported it to the medical staff and they recommended we quarantine together in one room. My wife and other daughter were in another room. My wife and daughter spent the whole day going back and forth to customer services trying to arrange to cancel our fight home and schedule another flight. Unfortunately Princess has no procedure in place to deal with covid related problems. It took my wife several times to get them to cancel the original flight home. Princess said they could not help us with another flight home and we would not receive any credit from our original booking towards air fare. Eventually, after a lot of complaining, we were able to find seats on anther airline in the last row for $1000 dollars a ticket. Even though the customer service people were nice they had no idea how to help us. I have been on 5 Princess cruses but I will not go on any more because of this incident. It has been a week since the cruise ended and I have not received my detail list of charges during the trip. In previous cruises we had a list of charges before we left the ship. If this is a new policy it is not working.
