Kitty

Kendall-James Vargas, I had decided no more communication and just see what might happen. So glad I didn't put up a larger fuss about this, because it did work out. I have no idea what nor why this happened, but I'm pleased with my room now. In fact, it is an upgrade within the mini category. Just got word that the medallions are on their way, so we will relax and just enjoy cruising again. I had a really bad bout of Covid last summer (a week in the hospital) and am a bit leery, but will take masks just in case. Thanks, everyone, for your comments and support. I might stop by the desk and ask for an explanation, but it's no big deal now. Happy cruising to all!

UPDATE: Finally got our room assignment and it's 415, Aloha deck. It's almost midship and I'm pleased! I still have no idea why it was not assigned earlier because we had chosen our room on the Royal before they switched the cruise to the Regal. All is well and I'm eager to cruise again!!

I sent a few emails and have heard nothing in return. My husband and I have decided to just go with the flow and be thankful to be back on a ship. I can't spend any more time being on hold nor worrying about where the room might be. We will enjoy the ports, other passengers and just sailing again. Thanks to all for responding, caring and making suggestions.

Thank you 3Sisters. I will try this. I did call OneSource and was on hold for over 30 minutes......finally hung up. I don't know if they have fewer agents because of the pandemic or if they have just gone downhill. I truly enjoy Princess and want to give them the benefit of the doubt, but it's getting harder. I will post when/if I hear back from one of your suggestions.

Thanks everyone for responding. I have called several times to get different Princess agents. None has given me an answer as to why I can’t get my room assignment now. Some of you mentioned emailing them. Where do I send it? Right now I’m so frustrated that I’m ready to cancel the cruise but it’s one we’ve wanted to take for a while.

Thanks for replying. I have called - and waited quite a while to get a Princess agent - but no answers. I don't know why my room can't be assigned like everyone else. This cruise was first booked on the Royal and a few weeks later switched to the Regal. I had chosen my room midship, deck 9. Now they can't even tell me which deck I'll be on. No, I've never had this happen with any other cruise line, nor have I had it happen to any of me many clients I've booked on Princess. Very, very disappointing to say the least.

I’m just now seeing your response. I totally agree that if downgraded a refund is due. It’sa Shane that those of us who sell hundreds of their cruises to clients are being treated like this. I am Ellie,too, and did not get the 10% discount when I booked excursions. So disappointed.

Has anyone traveled with Princess using your TA discount? I'm booked for this Fall and the original booking was on Regal. I chose my mini suite/midship and paid in full. They later switched the cruise to the Regal and are telling me that I won't know my room assignment until one week before the cruise. Why? I can't get an answer from anyone. Does anyone on this forum know the answer? I would appreciate it. Thank you.