Date Yesterday at 3:24 PM
Dear Guest,
We're sorry to inform you that due to an unexpected inventory
error, your scheduled Allure of the Seas April 30th, 2023 sailing is currently oversold.
We're aware that this may cause disruption to your booking, so if your travel plans are flexible, you may be able to take advantage of our special offer. Should you be willing to sail at a later date on a different itinerary, you may choose from the options we've outlined below.
Your Options
Option 1: Receive 100% refund, plus a $300 Onboard Credit, per stateroom and move to the below May 15th,
2023 Voyager of the Seas sailing below:
5-Night Western Caribbean sailing departing from Galveston, Texas visiting:
Puerto Costa Maya, Mexico | Cozumel, Mexico What you'll receive:
Royal Caribbean International will fully refund your current booking on Allure of the Seas, with a $300 USD non-refundable OBC per cabin, PLUS, you'll receive a
complimentary transfer to the May 15th, 2023 Voyager of the Seas sailing in the same category you previously booked. Please note, the complimentary transfer covers your cruise fare for the new sailing only and excludes taxes, fees & gratuities.
If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a
refund for the difference.
You can expect to receive your refund to your
original form of payment within 14 business days
original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. Please note, each sail date is subject to stateroom availability.
If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be reinstated and valid for a year from issuance.
Option 2: Move to the one of the Allure of the Seas Summer 2023 sailings below, departing from Galveston, Texas:
June 4th, 2023 7-Night Western Caribbean sailing visiting:
Roatan, Honduras | Puerto Costa Maya, Mexico | Cozumel, Mexico
July 9th, 2023 7-Night Western Caribbean sailing visiting:
Roatan, Honduras | Puerto Costa Maya, Mexico | Cozumel, Mexico
July 16th, 2023 7-Night Western Caribbean sailing visiting:
Roatan, Honduras | Puerto Costa Maya, Mexico | Cozumel, Mexico
What you'll receive:
Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a refund for the difference.
You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. Please note, each sail date is subject to stateroom
availability.
If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be
reinstated and valid for a year from issuance.
reinstated and valid for a year from issuance.
Option 3: If you choose to cancel, we'll be sad to see you go. You'll receive a 100% refund, plus a 100% Future Cruise Credit to book an alternate Royal Caribbean sailing.
What you'll receive:
Royal Caribbean International will fully refund your current booking on Allure of Seas. PLUS, we'll give you a Future Cruise Credit (`FCC') valued at 100% of the cruise fare paid on your current booking to book an
alternative RCI sailing departing by April 30th, 2024.
If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be reinstated and valid for a year from issuance.
Regardless of which option you choose, we'll also reimburse you for any non-refundable, pre-purchased travel expenses (e.g. hotel, flight) you have incurred.
Please note that this special offer is time-limited and subject to availability. If you're happy to be excluded from the special offer, please disregard this email - no further action is required.
If you're interested, please submit your current booking details
no later than April 27th, 2023 via the survey link here. This is the only way to apply for the special offer, as our Call Center teams are unable to process any inquiries over the phone. If you're successful, we'll reach out by either phone or email and send an updated booking invoice to your given email. If you're not contacted by us, you will remain booked on your existing
