cathy r.

I understand medical emergencys but when youre given a contact to get a refund for your charges incurred due to it (such as extra night at hotel and extra day of car rental) and its been 2 months and youve been in contact and have sent the appropriate receipts and they just blow you off and not answer your inquiries into it then that is just poor customer service! For as large as Royals business is they should be more than accommodating when emergencies happen! Very very disappointed in them!