Helene

We are avid NCL cruisers, our favorite being the European cruises. However, we are greatly disturbed by NCL’s lack of courteous pre-cruise customer service in planning our next cruise which departs on Feb 6. This has got to change, or it’s time for us to make a change.

Agree. We are loyal guests and have been very disappointed with the changes to our itinerary for our sailing leaving Feb 6 out of NYC. We booked this cruise based on the stops. Also, we were totally messed up with our booked excursions for all of the ports. We are disapponted in NCL’s rudeness to us in seeking answers to what happened. We were hung up on by their Shore Excursion dept three times. They seem to care less recently about how they treat returning loyal latitude members. It may be time to check out Holland again and RCL.

By the way, we sailed the NCL Escape in mid December and did stop at Puerto Plata. A Cruisehive article I just read mistakenly reported that NCL Escape would not be stopping there in the month of December. It did.

The link shared here relates to a sailing for January 2022 and not January 2023.

Totally agree. I read something about it being that NCL is trying to reduce their carbon footprint by canceling this port. We are set to depart on this cruise on the Getaway on Feb 6 and received an email today from our travel agent saying Puerto Plata was cancelled. Yet we never received an email from NCL directly! Not cool.