I was sailing on the Explorer leaving from San Juan. Because of the change in protocols, and we were leaving a few days early, I would have had to take a combined 3 test to even get on the ship.
I initially reached out to Royal Caribbean, and was informed person A cancels and sends info to person B to process the credits.
I screenshot some examples of others stating how Royal Caribbean gave them the run around about credits, timing, and processing. I also informed them of the covid protocols changing, AFTER we booked(that 1 is important for credit card issuers also).. We did the $500 nrd on 1 card and paid $300 separately on another card(didn't pay in full decided to pay over time).. I disputed 1 card and received a refund from Royal Caribbean, not my credit card company , so Im hoping this is a step in the right direction.
I feel if more ppl go ahead and dispute, maybe they will process credits faster, and/or just offer refunds and fee-less rebookings(they tried charging me $100 to move my cruise from Feb to April, disgusting)..
Love cruising but I will not be hoodwinked out of my money!!