New to cruising and I’m shocked at the disregard for customers after paying in full. NCL Pride of America Hawaiian cruise reduced many services due to not properly staffing their cruise. Those who didn’t fully pay were rewarded with a generous cancellation. We payed in full, but are no longer interested with the reduced services. Or at least we’d like to be compensated with a better room or something. Vanessa, the agent that was very pleasant while accepting our money, now coldly says nothing can be done, and there is no avenue to escalate. It seems like cruise ships are allowed to bait and switch at will, making tremendous profits at the expense of their gullible customers. I assume there must be some consumer rights when companies violate you. My attempts to reach the customer service, and have the agent follow are shockingly dead ends.
This must happen a lot, so I’m looking for any guidance on how to be treated fairly and Norwegian Cruise line.
